Please read these terms and conditions carefully. When you book your stay with us, you are entering into a contract which binds you and us in various ways. Your payment is taken to be your acceptance of our terms and conditions. All bookings are made with Constable Park Ltd (“the company”) and accepted by the company on the strict understanding that the person signing the booking form / making an online booking (“the hirer”) does so on behalf of all the persons named on it, each of whom has read the following conditions of booking and agrees to be bound by them. “The Site” refers to any park under the control of Constable Park Ltd. Together with your booking form and confirmation, they comprise the complete contract and no agent or employee of the company has any authority, express or implied to alter the terms and conditions of this contract unless authorised to do so in writing. This agreement and any disputes are to be dealt with subject to English Law.
PARK RULES:
You agree to abide by the rules of the park and “conditions of stay” where you are staying. Copies of the rules are on display at the park and on the website and you may obtain a copy of the rules from reception.
BOOKING PAYMENTS:
When you book by internet you must pay the required sum in full to complete your booking. Full payment is required six weeks prior to your stay. If you have not paid in full within four weeks of the booking date we reserve the right to cancel your booking, without refund of any payments made.
CANCELLATION BY THE COMPANY:
Your booking will be held open for you until 1pm on the day following the arrival date, unless particular arrangements have been agreed in advance. If you have not arrived by 1pm the day after arrival then we reserve the right to cancel your booking, without refund.
CUTTING SHORT YOUR HOLIDAY:
If you feel the need to cut short your holiday with us after it has commenced, we regret that no refund of monies can be made to you.
Travel Insurance:
We highly recommend you take out travel insurance (even if you are just travelling a short distance to visit us), in case you need to cancel your booking for any reason.
Do check the small print to make sure you are covered for every eventuality.
CANCELLING/CHANGING YOUR HOLIDAY:
If you wish to alter your reservation details in any way from those shown on your confirmation, whilst we will endeavour to accommodate your changes, we cannot guarantee them and we will not refund monies paid.
ARRIVAL AND DEPARTURE TIMES:
Glamping, Cabins and Lodges: check in time is from 3pm on the day of arrival and departure is by 10am on date of departure.
Pitches: check in time is from 1pm on the day of arrival. The pitch must be vacated by 12 midday on your day of departure.
The pitch/facility/area of stay must be left in a clean and tidy condition and you are responsible for any damage or loss sustained during your stay.
Late arrivals after 8pm will incur a £25 warden call out charge.
SPECIAL REQUESTS:
We will endeavour to meet your special requests, (specific pitches etc.) but regret that they cannot be guaranteed.
GROUP POLICY:
A maximum of three pitches and or glamping units to a group across any of the four main camping areas. No more than three tents, accommodation units or a combination of staying together on site. Those causing a disturbance or seen to be breaking our groups policy may be asked to leave without a refund. All of our rules are in place to ensure that everyone’s stay with us is as enjoyable as possible. We DO NOT allow Stag or Hen Parties on site.
A fire pit is supplied for customer use. Only this fire pit and the fuel provided may be used. Anyone found to be foraging fuel from the site are at risk of losing their security deposit.
DEPOSIT
A deposit per unit or pitch is required to secure against damages, anti social behaviour or any additional cleaning. This will be taken on arrival. Constable Park is considered to be a family site and we do ask guests to keep noise levels to a minimum after 10pm out of courtesy to other guests. If there are any complaints about your behaviour you will be given one warning. If you continue then you will be asked to leave the site and you will lose your deposit. No refund will be given.
If any breakages or damage has occurred during your stay, please kindly inform us as soon as possible, you may be charged for damages or additional cleaning that may be required.
AGE RESTRICTIONS:
At least one member of each booking must be aged 25 years or over.
PET POLICY:
Unfortunately, no pets are permitted on the glamping site. Dogs are welcome with day visitors to the Watersport Centre and outside at the Coffee House, but not in overnight accommodation.
HOLIDAY PRICES:
All prices include VAT at the prevailing rate and are subject to change if the rate or application of VAT changes. In the event of a change in the VAT rate or rules during the course of the year, you will be invoiced at the new amount of VAT unless you have already taken your holiday or paid the balance in full prior to the date of change.
All glamping, cabin/lodge and pitch prices are per unit and include two adults and a maximum of three children under 18. No visitors to the glamping site permitted without prior agreement with Constable Park Ltd. See the accommodation description for beds and bedding that are included within the booking.
GENERAL TERMS:
Your booking is accepted on the basis that your confirmed pitch or unit is available for your use on the agreed date. Very occasionally, unforeseen circumstances may not make this possible and in such a situation we have the right to cancel your booking. In this event, we will endeavour to offer you an alternative pitch or unit, if available. If we are unable to do so or if you do not wish to accept the alternative offer, we will refund all the monies you have paid to us. We regret we cannot offer you any compensation or meet any expenses or costs you may incur as a result of such cancellation or change irrespective of notice period given by us. No liability is accepted or compensation paid for incidental losses or damages.
In the interest of all visitors, the company reserves the right to refuse to hand over any pitch or unit to any person or groups of persons at its discretion. In such cases, all sites fees paid will be refunded in full and the contract shall be discharged without further compensation.
If, in our opinion, any person is not suitable to continue the stay because of unreasonable behaviour, damage to property or annoyance to other holidaymakers or staff, we reserve the right to exclude the holiday party from the park. In this event, the hirer shall remain liable for any damage caused to property. No compensation shall be payable to the hirer.
We reserve the right to enter any accommodation (without prior notice if this is not practical or possible) if special circumstances or emergencies arise. Should you subsequently alter your requirements, we cannot guarantee to provide an appropriately sized pitch.
DURING YOUR STAY:
We want you to have a wonderful holiday, getting the most out of the area; walking, paddling and the many attractions that Constable country has to offer. However, we are in a sensitive area including next to an RSPB reserve and site of special scientific interest.
Constable Park is very much about activities and benefits direct access to the river, however this site comes with noise from birds from the RSPB reserve and trains from across the vale.
No music outside in the evenings please, or any loud noise after 10pm.
Please consider your fellow guests.
There is a strict policy of no fireworks, bangers, cap guns, lazer lights, sparklers, Chinese lanterns, kite flying, drones, powerful torches or anything that may disturb the birds or wildlife.
If you wish family or close friends to visit you during your stay then you should seek permission from Constable Park Ltd. You would become responsible for their behaviour and we ask that they depart by 8pm. Guests cannot launch their own watercraft.
In all cases lost or damaged keys will attract a £20 charge without exception.
The main gate is normally locked at 10pm each night and opened at 8am. If you have an emergency requiring the use of your vehicle you should call the on-site warden on 07594304400. If you are returning after 10pm then discuss with the warden arrangements for where to park off site and the use of the pedestrian side gate. If walking off site, please check the current pedestrian side gate entry code at reception during working hours.
No Smoking
Smoking or vaping is not permitted inside any of our accommodation. The designated area for smoking is the car park. Please dispose of cigarette ends responsibly.
Guest Responsibility
We hope you enjoy staying at our accommodation and ask our customers to leave the properties in a clean tidy condition, this includes:
- Ensuring any used crockery, cutlery, pots and pans etc are washed up
- Any rubbish is placed in the refuse bins or recycling bins provided
- The accommodation must be left locked securely when you go out.
PITCH SIZES (camping only):
The maximum tent size permitted is 20 square metres including extended guide ropes.
The Company cater for families and couples and reserve the right to not accept bookings from all male or all female parties of three or more persons. We also reserve the right to refuse any booking. One person in each party has to be aged 25 years of age or over.
AVAILABILITY OF FACILITIES:
Whilst we endeavour to provide all facilities advertised on our website, we reserve the right to alter or withdraw amenities or facilities without prior notice and without any liability to pay you compensation or damages for the loss of an advertised facility.
UNFORESEEN CIRCUMSTANCES:
We regret we cannot accept liability or pay any compensation for cancellations to your holiday or damage to your outfit e.g. tent (which cannot reasonably be remedied to a satisfactory standard before the start of the holiday) due to force majeure, i.e. any event that we could not foresee or avoid. Such events include but are not limited to industrial disputes, war, or threat of war, civil disorder, natural or nuclear disaster, fire, adverse weather conditions and all similar conditions.
YOUR PROPERTY AND BELONGINGS:
Your vehicles, their contents and accessories, your luggage and personal belongings are left entirely at your own risk. We will not be held responsible for any loss from or damage to any vehicle or outfit from any cause whatsoever other than negligence of the company, our employees or agents. Caravans, mobile homes, camper vans, commercial and transit type vans are not permitted on site.
PARKING:
Please park to the right of the centre entrance. Day visitors will want to park as near as possible to the paddle hire/coffee house so your vehicle will be safer from frequent vehicle movements the further right you park it.
COMMENTS AND COMPLAINTS:
Whilst we aim to provide the service you have come to expect, there are occasions when unforeseen short-comings may arise. You must advise the park manager immediately of any problems with your accommodation so that remedial action, if appropriate, can be taken. We cannot accept liability in relation to any short-comings or claim of whatever nature, if you fail to notify us of the complaint or claim during your holiday and confirm to us in writing within 21 days of the end of your holiday.
YOUR RESPONSIBILITY:
Please note that at all times the safety of children is the responsibility of their parents or guardians. Children under 12 years of age must be accompanied by an adult at all times. Please do not pass through or allow children to play near the meadow/wild flower area as they may well contain poisonous plants that grow naturally as part of our planning conditions. The river environment presents natural hazards from wildlife, weed entrapment, water borne diseases and risk of drowning.
Anyone using the river for launching their own watercraft must be aware of their responsibility for possession of a river license, be satisfied with the serviceability of their watercraft and have appropriate buoyancy aids. There are no lifeguards on site or recovery services should you get into difficulty. You should call 999 and ask for the coastguard or relevant services.
You are not permitted to land watercraft on the far bank as this is RSPB and SSSI reserve. No watercraft hired from us or launched from our site may access the tidal estuary beyond the 3 arches at Cattawade bridge to the east.
LIABILITY:
We shall not be liable for the death or injury of any person named in the booking form or visitors/guests or for any loss or damage to property of any such person howsoever any such death, injury or loss or damage may be caused otherwise than as a result of our negligence. Whilst every care is taken to ensure that the details shown on this website are correct, the company cannot accept responsibility for errors contained therein or the results thereof.
HEALTH AND SAFETY:
The park is a natural riverside environment in a rural setting. As such there are a number of natural and animal made hazards i.e. uneven levels, animal burrows, wet and slippery surfaces, to name a few but this list is not exhaustive. By nature of having a riverside location there is deep water on site. In particular young children and vulnerable individuals should be supervised at all times. When making a booking you accept that you have read our Risk Assessments, which are displayed in Reception and are available upon request.
COVID – 19:
If, because of government Covid – 19 restrictions, we have to close, or you are not permitted to travel, we will offer you one of the following options (your choice):
1) Re-schedule your booking for another date subject to availability. Please note, prices are season dependent. If for example if you have a booking in April and want to re-book for August, you will pay a higher price.
2) Offer a voucher for the amount paid, valid for 18 months.
DATA PROTECTION:
All personal information supplied to us by you will be treated in confidence by Constable Park Ltd. and will not be disclosed to any third parties except where your consent has been received or where required by law. In order to provide you with a service, this information will be held in the data systems of Constable Park Ltd. Only persons permitted to access your information are those employed or authorised by us.